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Customer Support

Our customer service staff is knowledgeable and friendly. Your satisfaction is guaranteed.

Need help? You won't have to wait long.
BusinessCards24.com is fast... in more ways than one!

Contact us by email and we will get back to you quickly, 7 days a week, 24 hours a day! Contact us via phone and you can expect short hold-times.

Have a General Question? Read our Frequently Asked Questions below.
Wondering about your order? Click on Order History.

Try our Live Chat and get quick answers!
7 days week
Monday-Friday 7am to 7pm (Central Time)
Saturday 10am to 2pm (Central Time)
Sunday 10am to 1pm (Central Time)

Printing Options

What is Raised Ink?

Raised Ink, also known as thermography, creates a shiny embossed effect. It has a smooth bumpy texture as you run your fingers over the finished product.

The manufacturing process involves running paper stock through a 2-color offset printing press. While the ink is still wet, an acrylic powder is sprinkled upon the stationery. Excess power is shaken off and then the product is put through an oven. The "baking stage" melts the acrylic powder into the ink.

Raised ink is a rare product choice among the crowd of business cards in the world. It is considered a higher-end option, reserved for clients willing to spend a little more.

What is Foil Printing?

Foil printing has a very shiny / mirror-like appearance. It is sure to provide a regal impression for any business that is willing to spend a bit more.

Foil printing is offered in conjunction with raised-ink printing. It is not possible to order full-color business cards with foil printing.

We have the following 2 foil colors available within our online ordering system. However, we have over a dozen other colors available upon special request.

  • Silver Foil
  • Gold Foil

What types of Paper Stock do you offer?

We hand picked the following paper stocks for our website. We found that these are the most popular choices among the spectrum of quality office paper. However, there are dozens of other stocks available upon special request. Please request some free samples if you are having trouble deciding.

  • Antique White Parchment
  • White Strathmore
  • Antique White Linen
  • White Linen
  • Pink Parchment
  • Tan Parchment
  • Ivory Strathmore
  • Gray Linen

Do you offer high-end options such as embossing, engraving, or Spot UV?

Definitely! We have a full service print shop. It is too difficult for us to provide pricing matrixes and automated solutions for highly custom orders.

Please give us the chance to provide you with a competitive quote for your project, or let us beat a competitor's quote.

File Preparation

What color mode should I use if I am uploading images?

In general, we recommend that you upload RGB images because that is what most people are familiar with. We have calibrated our pre-press equipment with ICC profiles to make sure that the finished product matches what you see on your monitor. However, the science of color matching is complicated. It is simply impossible to ensure the finished product will match what you see on your computer or home/office printer. Due to the nature of high volume printing, it is unlikely that the colors of repeat orders will precisely match each other.

If you are knowledgeable about printing and pre-press techniques, you are welcome to upload vector-based files in CMYK mode. This provides more control during the plate setting process, utilizing techniques such as "over-printing" and "trapping".

If you are uploading vector files, make sure that your text is set to CMYK with 1-color black (pure K) for the highest clarity.

What DPI setting (resolution) should I use?

DPI stands for "Dots per Inch". In general, upload files at 300 DPI for all of our products. Vector files (such as PDF, EPS, AI) are scalable, so DPI is not a concern.

Vector files are the preferred file type for printing. Please visit the "Upload Artwork" pages for the respective products to get details on document sizes, bleed, trim, etc. If you have any questions, don't hesitate to contact us.

What should my document size be? What is "Bleed" and "trim"?

Printing and cutting equipment is mechanical, and therefore subjected to variations. The "Trim Line" indicates the area that we are shooting for with our cutting machines. Of course we will not hit the mark perfectly, so we need a buffer area (which blends into your design).

Make sure that that your final document size matches the specifications within the links below. The document sizes are the same for full color, raised ink, and foil printing.

Shipping

What are my shipping options?

A number of shipping options are listed within our "Delivery Calculator" on each of the product home pages. The shipping methods listed there are generally available to most addresses within the continental United States.

Once you reach the "Checkout Screen" (and provide us with your shipping address) we will be able to show you an accurate list of shipping options. For many commercial addresses there are Early A.M. methods available.

Do you guarantee the date that my order will arrive?

We guarantee Arrival Times! Speed and reliability is a corner stone at BusinessCards24.com

At the "Checkout Screen" you will notice that the guaranteed delivery date changes every time you select a new method. We have developed advanced software which factors in production delays, holidays, inventory, and carrier schedules. We may use either UPS, the United States Postal Service, or DHL to meet our guarantee.

Occasionally your order may fail to arrive by its deadline. This could be caused by production problems or mistakes made by the shipping carrier. In the event that your order does not arrive on time, we will refund your Shipping & Handling fees.

What happens if my product arrives damaged?

We do our best to ensure that our packaging will stand up to brutal treatment in transit. For example, we double-box our business cards. You can expect to receive a clean business card slide-over container to place in your office after discarding the outer shipping material. The inner box is protected by bubble wrap or paper wads to keep it from banging around in transit.

Once a shipment leaves our facility, it is out of our hands. We have seen some interesting treatment that only a steal box could defend against. If this happens to you, please let us know and we will ship you a replacement. We will follow up with an insurance claim against the shipping carrier. It is possible that they will contact you for additional details.

Do you offer Rush Services?

The delivery dates listed on our product home pages are very competitive. A countdown timer lets you know how much time is left to place your order, locking in the guaranteed arrival date.

If you need your order to arrive before the available dates, please let us know. We may charge you a fee to manually rush your job to the front of the queue. Because many types of constraints exists, which vary day to day, we can not publish a rush fee price matrix.

Payment Options

If I am not happy with my product, can I get a refund?

Yes! We offer a money-back guarantee for all of our products. Just return 100% of the product at your cost, for a full refund. This guarantee does not apply to orders with a subtotal exceeding $100. This offer will give you the opportunity to place an order risk free. At the same time, we feel it is only fair that you do a test run before ordering 1 million business cards. You must notify us within 30 days from the original delivery date of the product of any issues you may have with the order.

Businesscards24.com is not responsible for the following:

  • User selected options such as choice of finish, quantity, product type or editor options (font style, size, color).
  • Weather delays, incorrect shipping address, undeliverable or late signature required orders.
  • Damage to items by the Post office or UPS or their agents.
  • Damage to products arising after delivery to the customer.
  • No refunds for design work, logo design or graphic assistance.

If you have problems with a large order, we kindly ask that you let us fix the issue and send out a new shipment. Please contact our support department if you have any questions or concerns.

Can I change product or shipping options after placing an order?

We allow you to make any changes to your order after it is has been placed, but before it has been printed. Product upgrades may require additional credit card authorizations.

If your order has not been printed, you will be able to make changes to your artwork yourself from within your "Order History". Making changes after the order has been placed may alter your guaranteed delivery date.

If you made a mistake and want to change your order after it has been printed, our policy is to re-print your order at a 50% discount.

What payment options do you offer? Can my company get Net 30?

We accept Visa and Mastercard at the checkout screen. For customers without a credit card you can mail us a check and we will apply a positive balance to your account.

Some corporations may qualify for a Net 30 day account. We will want to review your order history for 90 days with our company before approving Net 30.

How can I use a coupon or promotional code?

Registered members may occasionally receive special offers or promotions that contain a coupon code. If you have a valid code, you may enter it during checkout (the same screen where you select the shipping address).

Placing an Order

How can I order the same product for multiple employees?

We make it easy to order a similar design for multiple employees. Please ask our support department for assistance in getting this set up if you face any difficulties.

The object is to get a master shell design saved under your account. "Quick Edit Fields" should be configured for any text area which has information likely to change. For example, a "Quick Edit Field" would be placed upon Name, Phone, Email, etc. Once the shell has been configured, it is a piece of cake to "Make a copy" and replace the information for a new hire.

Can I see a proof before my order prints?

Please request some free samples if you want to see the quality of our work.

We recommend that you print out a copy of artwork on your home/office printer before placing an order. Look carefully for typos, or get an opinion from a friend or colleague. Click on the button labeled "See PDF" from the Shopping Cart or your Saved Projects. Unfortunately we can not provide a sample of the finished product before the entire order prints.

What we can do is provide you with a money-back guarantee for any of our products. For this guarantee to be valid, your first order must contain no more than 500 quantity of each product type. This offer will give you the opportunity to place an order risk free. At the same time, we feel it is only fair that you do a test run before ordering 1 million business cards.

If you have problems with a large order, we kindly ask that you let us fix the issue and send out a new shipment. Please contact customer support if you have any questions or concerns.

Can I change my artwork after the order has been placed?

If your order has not been printed, you will be able to make changes to your artwork yourself from within your "Order History". Making changes after the order has been placed may change your guaranteed delivery date.

If you made a mistake and want to change your artwork after it has been printed, our policy is to re-print your order at a 50% discount.

How do I order matching stationery?

If you created your business cards using artwork from our template collection, then you should be able to find matching stationery for other products by using the search engine.

If you can't find matching artwork, or you have a custom design... please "save" your business cards to your account. Let us know what you need done and one of our skilled graphic artists will be happy to create a matching set of stationery. We may charge a small fee for custom design work.